My check-in experience was fantastic, a room was made ready for us well before check-in time due to a special request. The day time manager was helpful, friendly and informative about the area which is perfect for city exploring!
Also the cleaning staff are amazing, our room was immaculate and when we required anything they were quick to assist.
A couple of things to be aware of, there is no 24 hour reception, a nightshift staff member is onsite but you will need to find him and wake him for assistance.
Also, there is nowhere closeby to purchase coffee before 8:30am so the free coffee machine facilities in the foyer are an amazing offer but take note, it is available 8am to 11pm, if you want coffee before your early flight or tour you are out of luck. And if you can find staff at 7:30am don’t bother asking them if the machine can be switched on 30 minutes early, I was rudely told it is against the rules.
Some people have complained about noise from the nearby nightclub, we had a canal facing room and noise was minimal. If you choose to open your windows for some fresh air you will get some street noise but otherwise no complaints.
The hotel is expensive for what you get but that is Amsterdam, everything is expensive. The rooms are small but again, Amsterdam has old unique boutique hotels which are renovated and not built for space.
BUT if you are looking for a clean hotel in a great location this is your place.