We stayed in a Superior Studio at Apartmenthaus Berlin Mitte from 6–8 Sept. 26. Despite the good location, we would absolutely NOT recommend this property.
Massive construction works were taking place directly above our apartment. Extremely loud drilling, hammering and jackhammer noise started at 7:30/7:45 a.m. and continued throughout the day. Working or even spending time in the apartment was practically impossible.
Charging full price for accommodation directly beneath such disruptive construction, without a clear warning, is outrageous. Guests deserve better. If you intend to spend any time indoors during the day, avoid this property while construction continues.
We complained immediately. The noise was so loud that Homaris staff could barely hear us on the phone. They offered an early checkout with a refund for the second night, but finding alternative accommodation at short notice was simply impractical. We therefore agreed to stay both nights in exchange for a promised 40% refund.
The customer service was equally disappointing. Homaris, which manages the property, NEVER responded to our messages through Hotels.com. Communication was only possible by email or telephone.
Basic amenities were also lacking: no dishwashing liquid or sponge in the kitchenette, no shampoo, shower gel or conditioner, only hand soap. The hallways were poorly lit, with dirty carpets, and felt unwelcoming.
Finally, obtaining the promised 40% refund was an exhausting ordeal. We were assured