Liverpool Aigburth Hotel, Sure Hotel Collection by BW

nice room,breakfast,staff

staff were friendly and helpful. But rooms very dated and first room we were allocated had such an overused mattress the springs were constantly decompressed. We were moved rooms immediately when requested and the second room had been updated more recently and mattress was better (still not great though). The fire escape for the floor was through our bedroom and unfortunately the smoke alarm did go off in the middle of the night, luckily we didn’t have to evacuate. Tea and coffee making facilities, hairdryer in room, toiletries free. However not all that was used was replaced with the daily cleaning service. The spare toilet roll was put onto the holder but no spare left. I go to Liverpool frequently and won’t stay here again. I wouldnt recommend. It’s a shame because it’s a gorgeous building on the outside, and staff were all friendly.

It was very dated, dirty, the breakfast was cold, there was no orange juice left or glasses. We should of had a 3 course meal but to be told sorry the restaurant was closed we had to go elsewhere.

Stayed here for a weekend as we were visiting Anfield (my husband's birthday present). As a member of Hotels.com I had been rewarded with free nights and so used my free nights to stay here. I just had to pay some admin fees and taxes. I chose a superior room as a treat and am certainly glad that I didn't pay full price of approx. £200. I would have been very disappointed if I had paid this. We received a lovely warm welcome, the staff are excellent. We went directly to our superior room and although it was large and very clean it was disappointing. There was no bath which I had been advised on my booking confirmation there would be. The furniture in the room was old and all in dark wood which gave a dark and dreary appearance. There was an old tv cabinet which served no purpose as there was a tv on the wall, the curtains were old and not very clean and had to be closed shut with a peg etc. The bed was comfortable and the shower was lovely. Toilet roll was not replaced. Breakfast was a bit hit and miss. The first morning we were served sour milk for our cereal and for our tea. This meant that we had to wait for a new pot of tea and the waiter forgot to bring it until we asked him again. There really should be more staff at breakfast. The one waiter was doing everything - welcoming guests, taking orders and bringing drinks, clearing tables and replacing fresh food. Next day there was a shortage of food brought out of the kitchen - bacon, eggs, sausages,bread. Disappointed.com

Great comfortable bed, lovely quality breakfast. Sometimes difficult to find staff as there seemed to be a staff shortage. The staff were very helpful though

Clean and comfortable. Great price for room and friendly, helpful staff

Was informed after booking by email, there were no food facilities. Room was freezing cold next to emergency exit. Big gap under the door with draught coming through. Colder than the receptions area. Parts of the building including our room smelt of damp and must. Not the same since its been taken over by Hallmark.

The staff were excellent and would come back and stay again in the future

I liked the situation opposite the park, easy parking on site. Didn't care for the size of the room. Bit small but was only sleeping in it so it didn't matter too much.

Rooms very dusty Curtains torn. Room cold