2/10 Mediocre
14 de agosto de 2025
Terrible experience with positive outcome
This Inn had such high reviews for Cache Creek BC, certainly not our experience. Upon arrival, we had to go through a locked gate, upon entry to room went to put something in fridge and fridge had not been cleaned out from last guest. Bugs crawling on floor, bugs flying around, ac quit working in middle of night, bed had no box spring it was like sleeping on floor, bedding was dark blue with non matching pillow cases, who can see stains or hair etc on those sheets. Slept in our clothes. Tub/shower this morning didn’t drain, shower curtains had stuff on them. Decided to look through the kitchenette area and that was even more disgusting with a filthy sponge to wash dishes, pot was dirty inside, and cutting board had food and mold on it. Thankfully we were only there passing through. The town is also very sketchy. Upon exiting this am I headed to office to share my experience. At first the manager of the property didn’t seem overly phased by it. I was told to contact hotel.com to get my refund. After two calls between both places, I will say I was refunded my money and the manager left a vm stating he checked the room after we left and apologized for the condition it was in, and offered us a 10%discount for the next time we’d be in town. That will be never but appreciated the call and hotel.com backing their customers up.
Lisa
Lisa, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
