4/10 Regular
8 jul. 2025
Living with crawling insects around bed
When we first arrived, we noticed there was a cricket moving on the floor. We took a picture, killed the cricket, and called to the manager. The manager said someone will come to take care of it, so we left the room for hiking. When we came back at 9 pm, there are countless ants on the floor, moving every where especially near the bed. We immediately reported to the manager, and the manager told us they were unable to find the cricket in the afternoon, was unable to change the room as they are fully booked, and not sure where the ants came from. The manager said he will have someone vacuum the room soon, and after one hour of waiting, someone finally come. However, these are surface treatment. They left the vacuum to us, but no matter how many times we vacuum the place, there are still ants on the floor. After we woke up in the morning, more ants are around the bed frame area. We told the manager and did not get any response. All the manager did was just trying to cover things up. I don't know who will be living there later on but I doubt they will do any proper treatment before letting anyone staying there. They just try to cover up as much as possible
Cliente verificado
Viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
