We recently stayed at this Rambla SouthBrisbane SQ and, while the apartment itself was clean and as expected, the overall experience was unfortunately disappointing.
We were advised at 13:42 that our room was ready, only to be told minutes later that it was still being cleaned. After waiting outside for a while we had to call at 15:20 to check on the progress, but were told they couldn’t confirm when it would be available. At 16:00, we tried accessing the room and thankfully accessed the key in the lockbox. I then received a message at 16:12 with an apology and an offer of a late checkout, which was appreciated but came after considerable inconvenience.
Later that evening, housekeeping kindly offered my mother two movie tickets as a gesture of goodwill. However, at 3am, the fire alarm was triggered, and the entire building had to evacuate. There was no coordination during this event, and no communication to inform guests and residents when it was safe to return. This was extremely distressing and disruptive, particularly for my mother, who is nearly 80 years old. It significantly impacted her visit to Brisbane.
While I acknowledge the efforts to apologize and make amends, the combination of delayed check-in and a poorly managed emergency situation made for a stressful and disappointing stay. I hope these issues can be addressed to ensure better experiences for future guests. Thank you.