8/10 Muy bueno
23 may. 2025
Disappointing Stay – Not What We Expected
We were really looking forward to our stay after reading so many positive reviews, but sadly it fell short in a number of ways.
Check-in was frustrating — the room wasn’t ready at 3pm, and we waited around until nearly 15:40 while cleaners finished up. Nothing was explained to us on arrival, including how to use the in-room tech, with all in room literature being in French.
The “Comfort” room was anything but — painted in a harsh lime green that felt more chaotic than cozy. The air conditioning didn’t work at all, and despite multiple requests, staff couldn’t fix it. There was also a constant draft coming in through the roof eaves, which made the temperature even more uncomfortable. At night, the AC control lights were so bright I had to cover them with a sock just to sleep — ironic, considering the AC itself didn’t work.
There was an iPhone in the room used to control lighting, but since no one mentioned it at check-in, we thought it had been left behind by mistake. Oddly, there were also no bedside tables on either side of the bed — a strange and inconvenient omission in what’s supposed to be a comfort-focused room.
On the plus side, the room featured a large, relaxing bath and a very high-quality bed — though a bit too soft for my personal preference. Other thoughtful extras included high-end toiletries, soft fluffy towels, bathrobes and slippers. The Apple TV system was a nice touch too (just be aware you’ll need your own subscriptions, as i saw no live TV option).
Mark
Mark, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
