Good afternoon
We reserved 2 nights in the mantra wings surfers paradise , I normally would never complain , and I do no expect anything in return.
But I would like to outline the below
1. The room was dirty - imot sure if the clean was completed in full as
Carpet was dirty - I don’t think it had been vacuum in both bedrooms
The bathroom was dirty - tiles dirty , shower tiles dirty with shampoo( or who knows ) on it
The blinds in the bathroom was covered in mould
The main toilet bowl was dirty - I cleaned it prior to my children using it
The tracks in the wardrobes were extremely dirty - with dust, dirty and debris- along with the carpet inside the wardrobes
There were stains on the blanket in the main bedroom
The white couch had marks all over it
And the mould visable in the air conditioning unit
In the lounge room was beyond words - we did not use it .
The kitchen chairs were filled with food crumbs and bits of bread
My children , did make a mess on the kitchen floor with some food ( near the breakfast bench )
However , the mess/ room standard when we arrived was disappointing .
We were staying in level 6, room 603