2/10 Mediocre
2 ago. 2025
DO NOT STAY AT THIS HOTEL! They gave us a room with a completely broken shower floor, which they had covered with an old, dirty rug. When we saw it, we asked to be moved to another room, but they told us they had no other rooms available and that we had to stay there. We told them we wanted another solution because we hadn’t paid for that. They wanted to make us switch hotels twice in just five days, and we were supposed to sleep two nights in that broken room.
The only “solution” they offered was to put another rug on top so it wouldn’t feel as broken while showering. That was their final answer, and they truly considered the problem solved.
We asked to speak with the manager, and that experience was terrible. She didn’t offer any solution and laughed at the issue like we were exaggerating.
We had to waste 3 hours of one of our vacation days just to get our money back and find another hotel the same day. They didn’t even try to help us or apologize.
Awful experience.
Cliente verificado
Viaje de 5 noches en familia
Opinión verificada de un huésped de Hoteles.com
