4/10 Regular
22 ago. 2025
The air conditioner in my room kept shutting off frequently, making the room not cool enough. I first tried calling reception using the in-room phone, but no one answered. I then had to use my personal mobile phone, and it still took several attempts before someone picked up.
A staff member came to check and suggested changing rooms. However, since it was already past midnight, it was inconvenient for me to pack up, though I was fine with just moving to another bed. The staff refused, and I was left to sleep in an uncomfortably hot room.
The next morning at checkout, I informed the front desk about the incident, but there was no apology or acknowledgment.
This experience was extremely disappointing. Once is enough—I will not return to this hotel
Panupong
Panupong, viaje de 1 noche entre amigos
Opinión verificada de un huésped de Hoteles.com
