Unwind at Quelen Austral, surrounded by lush gardens and modern comforts. Connect to in-room WiFi, store your luggage with ease, and enjoy charcoal grills for a taste of home.
Lago Pinto Concha, S/n, Hualaihué, Los Lagos, 5860000
What's nearby
Hornopirén National Park - 13 min drive - 9.5 km
Restaurants
Restorán Central Plaza - 1 min walk
Mercado Central de Hornopiren, Hualaihué, Region De Los Lagos - Chile. - 3 min walk
Restaurante Entre Montañas - 14 min walk
Cocineria Raíz Nativa - 4 min walk
Churrasquería Zuley - 1 min walk
About this property
Quelen Austral
Enjoy your visit to Hualaihué with a stay at Quelen Austral.
At a glance
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Hotel size
17 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free offsite parking within 16 ft
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Other information
Smoke-free property
Property amenities
Food and drink
Charcoal grills
Services
24-hour front desk
Laundry facilities
Luggage storage
Facilities
Garden
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Electric kettle
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Stay connected
Free WiFi (speed of 25+ Mbps)
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Quelen Austral Hotel
Quelen Austral Hualaihué
Quelen Austral Hotel Hualaihué
Frequently asked questions
Does Quelen Austral offer free cancellation for a full refund?
Yes, Quelen Austral does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quelen Austral?
Sorry, pets aren't allowed.
Is parking offered on site at Quelen Austral?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Quelen Austral?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Quelen Austral and nearby?
Quelen Austral has a garden.
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Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
6.8
Amenities
9.0
Staff & service
8.2
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Apr 1, 2026
Very nice location, helpful staff. Loved our stay
Mujeeb
Mujeeb, 1-night trip
Verified
8/10 Very good
Mar 31, 2026
Staff is absolutely excellent, property is a bit simple but for the price was perfectly adequate.
Walter
Walter, 1-night trip
Verified
8/10 Very good
Jan 22, 2026
Very lovely place to stay in an excellent location. Would highly recommend
Michael E.
Michael E., 2-night trip
Verified
8/10 Very good
Feb 7, 2026
Very comfortable and big double bed and quiet although central so go a really good night's sleep. Helpful personnel.
Christina
Christina, 1-night trip
Verified
10/10 Exceptional
Mar 13, 2025
Great place, friendly folks
Ward
Ward, 1-night trip
Verified
8/10 Very good
Feb 17, 2025
Cozy cottage, well located
Gina
Gina, 1-night trip
Verified
8/10 Very good
Jan 10, 2025
Friendly staff that worked hard to get the room ready for us. Fun town with great food and scenery
JJ
JJ, 1-night trip
Verified
6/10 Good
Nov 26, 2025
No check in staff. Thankfully one of the workman contacted someone because they were on a 3 hour lunchbreak. Shower did not drain.We had no towels in our room. Room is comfortable and slept well. So that has upped the rating.
Jacqueline
Jacqueline, 1-night trip
Verified
10/10 Exceptional
May 13, 2026
Top
Jeanine
Jeanine, 1-night trip
Verified
2/10 Poor
Dec 31, 2025
We did not get towels or soap and were unable to take shower. There was barely enough toilet paper.
The reception person was just there at check-in at 6pm, then reception was closed when we left at 9am.
Contacted the phone for reception many times but go tesponse.
This place is the worst.hotel.lifeThere was a number to call but no response
miboy
miboy, 1-night trip
Verified
6/10 Good
Dec 14, 2024
No towels, no soap. Had to go and ask for them at 10 pm when I wanted to take a a shower. They are still under construction, so noisy and dusty.
LUIS
LUIS, 1-night trip
Verified
10/10 Exceptional
Jan 27, 2026
Ubicación, amabilidad del personal, limpieza, estacionamiento, amplitud del cuarto.
Javier
Javier, 2-night trip
Verified
10/10 Exceptional
Dec 22, 2024
Ótimo
Atendimento de ótima qualidade! Super atencioso! Prestativo! Muito bem localizado. Acesso a tudo muito fácil. A restaurante, mercado, próximo a balsa!
Recomendo !