6/10 Bueno
30 nov. 2025
The bathroom smelt of pee and the previous guest’s hair was pushed into the corner of the bathroom upon our arrival. Shower area was filling up with water and flooding the whole bathroom. Our room was not cleaned on one occasion although we were out all day, so we had to share a towel after we’d used the rest to clear the bathroom flooding. A number of towels had bleach stains. Although I informed staff that I was pregnant, I was brought a glass of Prosecco and was given a ham & cheese sandwich upon arrival (very lovely gestures for anybody else, but I felt more attention should have been paid here considering my circumstances that the hotel were aware of). Upon departure, they tried to charge us twice for the previous night’s dinner and the receptionist insisted that it would be €70 each (instead of the standard €35 rate), and she had to call her manager to resolve the dispute, which he did promptly and politely.
Simona
Simona, viaje de 7 noches
Opinión verificada de un huésped de Hoteles.com
