Leonardo Hotel in Aberdeen, a supposed 4-star establishment, provided an awful two-night stay for a family of 2 adults and 3 kids who had requested two interlinked rooms two months in advance.
When we went to get our room keys from reception, we found out that no one had read our message asking for interlinked rooms, and the only ones available were on the 3rd floor with a double bed and on the 4th floor with two beds, splitting our family by two floors.
The room on the 3rd floor was the worst, noise and cleanliness-wise. It was right across from the stairs and elevators, so we heard people coming back from nights out at all hours, which kept waking us up. Plus, there was only one double bed for one adult and two kids. When I called reception to ask how three of us were supposed to sleep in one double bed, their response was basically, "How were we supposed to know?" from both the reception staff and later the manager. It was pretty easy to know, actually, because the room was booked for one adult and two kids, as my booking clearly showed. If the staff had done their job right, they would've seen there were three of us. So, we ended up with an extra folding bed that looked awful and had a terrible mattress for someone to sleep on for two nights.
The WC was unsanitary, with urine-stained walls, a dusty toilet paper holder, moldy shower fixtures, dirty taps, stained shower curtains, and a filthy hand wash dispenser.
The kettle was burned and poorly cleaned. Even more to say