The Drury always provides a upstanding hotel experience. That has never changed. However, we were very disappointed with the "carnival" atmosphere for happy hour. (Drury's dinner offerings). We witness many people driving up to the hotel at 5:30 to come in and eat and leave. They were NOT hotel guests. We felt very uncomfortable watching and experiencing this theft. Our safety was a bit compromised. I went to the front desk to express by observations and they were quickly dismissed. Was told I didn't see what I saw. Not cool. The next morning at breakfast, we watched the same behavior. We told the front desk again and the same dismissive attitude. They did say they would let management know. After leaving, I received a call from the manager confirming everything we said after she watched video footage. They will look into it and appreciated the feedback. They also said they were going to retrain the staff on guests concerns and how to respond. For us, we stay at Drury hotels all over for the services they provide, but until the address the locals stealing services from the hotel, we will not be staying here again. I will follow up and ask about these specific concerns. Safety is a big concern for a hotel and when the thieves are running rampant, it makes for a very uncomfortable stay.