Check in was a nightmare. The worst I have ever had. My reservation was broken up into 2 segments of 5 continuous nights. That was due to me adding another night on to my original 4 night stay. Trying to convey this to the desk staff, who believed I had only booked one night was close to impossible. 30 minutes later through an interpreter they finally understood the situation and located my 4 night reservation beginning the next day. BUT.....they wanted me to bring all my suitcases down the following morning, store them, and then come back to the hotel at 3pm to check in for the next 4 nights. WHAT? I already had a reservation for the next 4 nights, why not keep me in the same room? They told me that no, that couldn't be done.
The following morning I came down to the front desk and asked for a supervisor that could speak english so that I could explain the situation. (Yes, I realize I was in a foreign country that is under no obligation to speak English, but I knew someone could speak just enough to understand the dilema.). They did find someone and a lovely lady assisted me and kept me in the same room wth no need to check out and then check back in.
This was the only negative. The onsen and facilties were great. This was my second stay here and the included breakfast was always a great start to long days moving about Tokyo.