We had stayed here before for a couple of nights in 2014 and liked everything except the fact that the airport transfer was botched and left us waiting for over an hour and required several phone calls to finally be sorted out. Nevertheless, the beautiful interior, the comfortable rooms, the warm welcome, the great location and the excellent breakfast had left very positive memories.
Our stay second stay also started with botched airport transfer. Again, it took several calls and significant waiting time until the hotel's driver finally arrived. On the following day we understood that our transfer booking had been lost, even though this had been made in writing via the Expedia messaging service. Our formal check-in with the owner of the Riad was delayed by 14 hours, right until the moment when we wanted to start our sightseeing tour through Marrakech. There was also a conflict between the information provided by my travel agency and the Riad regarding the payment status for this reservation, which left me wondering whether I would end up paying twice. Our expression of mild dissatisfaction about these issues -- in the form of submitting only two out of three smiling faces in the Expedia check-in review system -- was met by an aggressive email response from the owner of the Riad, which struck us as extremely unprofessional and inappropriate. We would recommend against staying here, given the multitude of other excellent riads in Marrakech.
