This hotel is in a great location - walking distance to port, shops, restaurants, buses etc. Lots to see and do in the area. Hotel needs major upgrades, and regular cleaning. Another couple was also talking about how dirty the pool area was - from mold at the pool edges, hair clumps in and around the pool - it was not clean. Rooms were noisy with people throughout the night and day in the halls. Some tile patching was done in the bathrooms, but there was also holes still in the walls and a stain of some sort on the garbage bin in the bathroom. I also left a do not disturb sign on my door - but service staff had clearly been in my room - which was disappointing and disturbing. This was the third 4 star hotel I stayed at on this trip to Italy / but this one was no where near the same cleanliness and amenities of the others I was at. I felt like it was closer to 2.5 maybe 3 stars. I wanted to love it because the area was great and the views from the pool area were nice. Some staff were pleasant, others were rude and not helpful at all.