2/10 Poor
Jan 7, 2025
NO HOT WATER - and no notice until after you pay
First, the property is beautiful, the staff are very attentive, and other than having no hot water, it is really a wonderful properly. I live in Puerto Rico, and I've stayed in plenty of places that don't have hot water. But I knew that when I made the reservation and paid an appropriate price for the room. For the over $250 per night that I paid for this stay, I should at least have been told up front that there is no working hot water. In fact the owners of this hotel own multiple (beautiful) properties: Elokut, La Ferreteria, Urbana Hotel, Juliette, Nando's Place, Casa Pelayo, El Colonial, Romeo and Oliver, and according to several of the folks that work there they are all on the same "solar" hot water system that hasn't been working for at least six months. I was really looking forward to a last-minute stay in San Juan, but honestly waking up in the morning and having to take a cold shower just ruined it for me. I did raise a concern with the front desk who sent me a form to request a refund or discount, but no response. If you're OK with not having hot water, this is a beautiful property. But if want to take a hot shower, this and the sister properties are not the place to stay.
Verified traveler
2-night trip
Verified Hoteles.com guest review