Staff was super friendly and helpful! Hotel is shiny new and located just steps from Namba Station, Namba City and Namba Parks, making it extremely convenient. Also a short walk to 2 other metro stations, Dotonbori, Shinsaibashi, and all the shopping (and crowds) you could want. Hotel is extremely clean, with thoughtful touches like a coffee machine, ice water station and 2 vending machines with beverages and snacks, with guidance on how to mix the various beverages into delicious concoctions. Common laundry room is a handy touch. We slept 2 to a bed, although that was a tight fit. Room was a bit larger than expected and had fridge/freezer, microwave, kettle (with free coffee and tea available for the room), a full-width bench and table, large windows that open for fresh air, a strong shower and a separate toilet room. The only thing I would change: the light in the toilet room is on sensor, and if you use it at night the light comes on too bright, there should be a dimmer setting for night time. Otherwise an excellent hotel in an excellent location with an excellent staff!