The accommodation was far below any acceptable standard. When we arrived and opened the door to the apartment, we were immediately overwhelmed by a strong and unpleasant smell of stale cigarette. We had specifically booked a non-smoking apartment.
When we raised this issue with the host, the only solution offered was to have the apartment cleaned again. Unfortunately, this made no difference whatsoever, as the cigarette odor had clearly permeated the furniture and other furnishings. Since the smell remained unchanged, we informed the host that we could not continue staying in the apartment. However, the host refused to accept any responsibility for the situation or provide a satisfactory resolution.
The overall cleanliness of the apartment was also well below standard. The bathroom exhaust fan was covered in dust, the shower was heavily affected by limescale buildup, and the windows were so dirty that they left black residue on our fingers when touched.
Our experience with Hotels.com was equally disappointing. They accepted no responsibility for the situation and were unwilling to provide any meaningful assistance in resolving the issue.