I recently stayed at Hotel Port while visiting Rotterdam. The room was clean, modern and comfortable – a great base for exploring the city.
We requested a late checkout as we were attending a nearby music festival and hoped to have a lie-in the next morning. The receptionist told us it would be €15 to check out at 1pm, which we agreed to. Unfortunately, the following morning the cleaner was talking loudly on their mobile phone right outside our door, so we didn’t really get the relaxed morning we had planned.
When we checked out, a different member of staff asked us to pay a further €15, saying we had stayed longer than we had paid for. We explained we had already agreed and paid the late checkout fee, and that any miscommunication wasn’t our fault. Despite this, we were still told we needed to pay.
It wasn’t about the amount, but it felt unreasonable to be charged again due to what seemed like an internal issue. This slightly overshadowed what was otherwise a great trip.