When we arrived and checked in we were happy with the ease of check in process.
We then left the hotel and went to an event expecting to be able to come back that night after our event to a nice shower and bed. What we got was everything but that. We entered the room and immediately found bugs, fingernails, dirt, food all over the floors which looked like had never been cleaned. It was disgusting. Then my daughter went to shower and I immediately was notified the shower was filthy. I then spent about the next 25 minutes cleaning someone else’s hair, white goop, and things from the shower just so she could use it. I then cleaned the toilet which had someone else’s pee drizzled down all sides and hair on the back, there was hair everywhere. It was filthy.
Skip forward to the bedding which hadn’t been cleaned either.
Immediately I went to the front desk, but it appears the hotel was fully booked so there was no chance of moving rooms. I took all new bedding and changed it and proceeded to clean the room to a useable space.
To say the least I was absolutely pissed. I shouldn’t need to spend 1-2 hours cleaning a room just to be able to use the space when I just paid close to $200 a night to be there.
Zero stars. Highly do not recommend.