Unfortunately, our stay did not meet expectations.
The room was very basic and did not have a duvet or blanket. This made sleeping uncomfortable because the air conditioning blew directly onto
the bed, while turning it off was not practical in the heat.
Construction work was taking place each day while new rooms were being built, which affected the peace and atmosphere of the retreat.
Breakfast was also extremely basic, and after the first morning we chose to eat elsewhere. Used plates, glasses and leftover food were
also often left around the pool area for several hours after guests had finished, which made the area look untidy and detracted from what should have been one of the more pleasant parts of the property.
Most disappointing was being charged twice for our transfer back to Hanoi. I raised this with the property and was told the money would be refunded. Despite following up three times, the refund has still not
been received.
I do not leave a two-star review lightly, but the basic room,
construction noise, poor breakfast, lack of attention around the pool area and unresolved double charge made this a very disappointing stay.