6/10 Bueno
24 jul. 2025
Nice property but staying elsewhere next time
Frequent traveler to kw and Iāve stayed at this property in the past so decided to book here again. Iāve stayed at hotels ranging from fancy to no-frills. Chose pool-view room and it was both spacious and clean which was appreciated. The room has a counter top area with microwave, mini fridge, dishes, utensils. No sink to wash them off, so if you use them they will need to sit on the counter until you receive housekeeping the following day. This didnāt matter since we ate out at restaurants or brought back baked goods. In keeping it honest, hereās why I feel staff etiquette needs improvement. On our final night around 10 pm, a group of people were in the pool blasting music being loud & obnoxious. Carried on past 11 and was disruptive to sleep since we had pool view room. I was told at check-in that thereās an after hours number somewhere. Went to look for it and found a number posted at office near lockboxes. I felt bad to have woken an employee with a call, but for a noise complaint of folks being rowdy seemed a valid reason. The man was not pleased & had his employee next morn ask my husband how we got the phone number INSTEAD of apologizing that we endured 1.5 hour of a late night pool party resulting in offenders removed from pool. They forgot after hours number is posted outside office lol. Itās not my place to reprimand other vacationers. Itās your responsibility to enforce quiet hours & ensure the tranquility you advertise. The grounds are well maintained.
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