2/10 Mediocre
14 nov. 2025
The staff were fairly rude. We went to check in as our room was already paid for.
They said their system was down, understandable they don’t have control on that so we went and ate some dinner. Came back an hour later still no updates and the staff were rude.
Called again another hour later to check as it was 5:00 by this time and we had driven 4 hours there and ready to settle in. Still no updates, here to find out the only reason they wouldn’t give us our room was because we booked through hotels.com and they didn’t have a card to hold for incidentals. So instead of offering a solution or taking a card number from us they just told us we had to wait again.
It’s now 6:45 and we get a call saying we can finally check in. By this time we found a new hotel because who wants to wait until 7;00 at night to check into their hotel room.
Very unimpressed with the professionalism in handling this situation and no manager available to talk to.
We were so excited to stay here because it looked amazing but this was not okay .
Alyssa
Alyssa, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
