I've stayed at many Springhill Suites up and down the East Coast over the last 5-6 years for my business travels. I like the layouts of the hotels and the modern touches and tech. Unfortunately, this one is in need of some major updating. When I first checked into my room, I placed my items down and went and grabbed something to eat. Having the toilet and shower in separate rooms was a bit odd to me. About two hours later, when I returned, the first thing I noticed was the TV was about 20 years old and that it would not pivot or turn towards the couch/living area of the room. Most of the channels were grainy and not HD. Then I noticed the bed was extremely low to the ground. When I pushed down on to the mattress, I could press all the way to the box spring underneath and feel the springs poking through the mattress. I requested a different room due to the bed issues alone. I was assigned another room on the same floor down the hall. This one had two queen beds, but the same issues existed with those mattresses too. I was told all the beds were the same by the gentleman at the front desk. I'm a big man, and I can honestly say this was the most uncomfortable stay/sleep I've ever had. The network plug in the room did not work, so I was stuck using the wifi, which was not fast enough for me to use my VPN connection to work. Overall, not up to par with other SHS hotels for sure.