2/10 Mediocre
25 oct. 2025
This was by far one of the worst experiences of my life. I dread anybody ever having to go through the experience that I went through with this apartment company. I arrived in Ho chi Minh Vietnam and I had my two dogs with me. I got in my taxi. Got to the location and I walked up and down the street until I finally got access to the company and I met up with their representative. He started to take me into the apartment only to find out the apartment is not dog friendly. The lady who was managing the whole transaction said she would contact hotels.com customer support and this never happened. They kept my money and the worst part is that on their hotels.com page they state that the apartment is pet friendly. I would have never booked this apartment. Now I am out of $500. Even though I also paid for the protection plan through hotels.com, I contacted the insurance company and they sent me through the ringer and hotels.com refuses to send me back my money. Terrible experience. Hope that no person ever has to go through this.
Darius
Darius, viaje de 7 noches
Opinión verificada de un huésped de Hoteles.com

































