2/10 Mediocre
27 oct. 2025
Air-con control panels in some rooms are spoilt and do not work. Cannot adjust blower speeds or temperature. So air-con in my room was stuck at 19 Deg Celsius at highest blower speed. Technicians were not able to fix and repair the panel. When I requested for a change of room due to the spoilt air-con panel, front desk staff were very reluctant and unwilling to help. The front desk staff did not understand that the spoilt control panel was a big problem as we were freezing in the room, even using the duvet did not help. I had to explain and persuade and convince them that it was a big problem. Only after waiting almost 2 hours, did they agree to change the room for me. Service staff in restaurant were also slow and inexperienced. Took a long time for them to clear dirty plates and replenish food and drinks and cutlery at breakfast buffet.
Brenda
Brenda, viaje de 1 noche en familia
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