6/10 Bueno
27 jul. 2025
Beautiful scenery, but disappointing service
The good things first: the location of the hotel is beautiful with a magnificent views over Port de Soller and a lovely sunset. The pool area is nice albeit quite small.
Unfortunately, the service falls far short of expectations. Despite having a seemingly large team of staff, they were frequently inattentive. On multiple occasions, our plates were left uncleared, drink orders were forgotten, and no follow-up was made to offer additional refreshments. We often had to clear our own table or seek assistance proactively.
Dining Experience:
One particularly frustrating aspect is that the hotelās restaurant operates independently. As a result, food and drinks are only served within the designated restaurant areaānot by the pool or in the scenic garden, where many guests would naturally want to sit and enjoy the view. This significantly limits the flexibility and overall experience. Additionally, all restaurant charges must be paid immediately, as you cannot charge them to your roomāan inconvenience that feels outdated for a hotel of this standard.
Mads Helmich
Mads Helmich, viaje de 3 noches en familia
OpiniĆ³n verificada de un huĆ©sped de Hoteles.com
