The photos online are extremely misleading compared with what we experienced. This was one of the worst hotel stays I’ve had.
Access alone was difficult. You have to wait for staff to send a pulley-operated floating raft across to collect you, which took a long time.
We paid around 200 for the night including breakfast. Despite showing staff proof of payment, they said breakfast wasn’t in their system and simply refused to honour it. We lost the money.
We then tried to order dinner. After 15 minutes struggling with Google Translate, we were offered burgers or pizza, only to then be told there was no chef and we would have to trek back into town to find food.
The room was disgusting: dirty, stained, run-down and with a strong sewage/toilet-water smell. We found TWO cockroaches inside. The shower doors were broken/missing, the shower head was broken and sprayed water everywhere, and the floor towel was stained.
Worst of all, my friend found a PUSH PIN inside his pillow. That is completely unacceptable and potentially dangerous.
Staff seemed more interested in arguing amongst themselves than helping us, and communication was extremely difficult.
I rarely leave negative reviews, but I genuinely wish we had known what this place was like before booking. Our experience bore little resemblance to the attractive photos online, and I’m posting this so other travellers can make an informed decision.