Horrible experience! Long story short, upon check in we were told there was a “problem with our room“ (no more detail offered than that) and we had to be escorted to a different hotel “nearby” (didn’t feel that way with very large bags in tow). No mention of discount, upgrade, or anything of that sort for the inconvenience. We were told the other hotel was of the same quality but the room was disgusting, outdated, cramped, and loud street noise. Knowing how long of a night it would have been with travel back to US early the next day, we knew we couldn’t stay and that we were being taken advantage of. We hiked back to Hotel Esposizione to explain our point of view, and kindly asked for the $200 refund given the circumstances. Somehow another room magically became available, but I was beyond frustrated and we had already booked a room at another hotel nearby. The clerk at Hotel Esposizione would not honor my request after talking to his boss on the phone for several min while we waited. The tension escalated from there and we argued for the next several min before we left. Def not the first impression of Rome we expected, but ended up spending an amazing evening sightseeing and slept extremely comfortably at the beautiful Dei Borgia Hotel (MUCH nicer, professional, accommodating, and for the same price! - night and day difference)
Called Expedia (had to explain it all) and the rep was helpful in documenting the dispute/refund. I DO NOT recommend staying at Hotel Esposizione!