Booked two nights, Friday 12th until Sunday 14th September 2025. Price paid £364.90.
Stayed in room 125 when we entered the room the curtains were closed nice evening meal the staff were helpful and friendly. I was taken ill went to bed 7:30pm. Had an uncomfortable night in the very hot room above the cabaret room. The next day my wife opened the curtains, the open window and the very close fire exit stairwell was full of pigeon droppings. Went reception I was told porter will show you another room and move your suitcases waited 2 hours for porter, the porter did not turn up. Reception took us to a different room we moved our own suitcases. Met with duty Manager, I produced images then explained droppings are dangerous in humans, and it causes blood infections in patients with PICC line and cancer, in addition my wife has COPD. She said the pigeon droppings had got nothing to do with the room. I pointed out the droppings is affecting the room environment; illnesses are typically contracted by breathing in contaminated airborne particles. The fire escape outside the window appears very unsafe with that amount of pigeon droppings. The manager said we do not check every room, the area is cleaned once a month and insisted the pigeon droppings does not affect the room or it's occupancy. Shame on the Viking Hotel duty Manager and Choice Hotels Ltd she represents for letting the room too anyone, healthy or unhealthy.