This so-called “couples suite” should really be called a couples nightmare. My fiancé and I stayed here for five nights during our first trip to Puerto Rico, and unfortunately this property completely ruined our experience. When we arrived, our room was filthy. There was blood on the sheets, the bathroom was dirty, and the room smelled terrible. We immediately complained, but the owner is not even located in Puerto Rico and only communicates through staff. The cleaning staff and onsite worker did not speak any English, which made resolving issues extremely difficult. We were moved to a larger room later that night, but the problems continued. At one point, another couple unlocked and walked into our room, claiming it had been assigned to them as well, which is a serious safety and management issue. The worst part was having absolutely no running water for two full days. We could not shower or even brush our teeth. Despite multiple complaints, the owner refused to issue a refund, even though the contract states refunds should be provided within four hours of a formal complaint. The property is also gated, making it very difficult for Uber drivers to find or access the location without driving around in circles. The grounds were unsanitary, with roaches and chickens roaming around the property. I would strongly advise against staying here. This was an extremely disappointing and stressful experience, especially for a first-time visit to Puerto Rico.