The hotel is fairly new and offers excellent facilities and service. As a frequent traveller, I judge a hotel on three essentials: a comfortable bed, a good shower, and reliable internet. That's the main reason I usually choose well-known hotel brands.
The bed and shower were excellent, but the Wi-Fi was a major disappointment. The hotel uses a single Wi-Fi SSID with different IP subnets assigned to each floor. In my room, my device would initially connect to an access point on the same floor, receive a 172.16.7.x IP address, and work normally for a few minutes. However, even while sitting still at my desk, the connection would unexpectedly roam to an access point on the floor below. The Wi-Fi connection itself remained active, but because the lower floor was configured with a different subnet (172.16.6.x), the internet connection was lost.
This appears to be a wireless configuration issue, possibly caused by overly aggressive roaming settings.
I reported the issue to the reception and, but they were unable to resolve it, nor was I offered a room change despite the issue making it impossible to work reliably.
For a branded hotel charging around £80 per night, this level of connectivity is simply unacceptable. Reliable internet is no longer a luxury—it's a basic expectation, especially for business travellers. Unfortunately, the Wi-Fi fell well below that standard, and I ultimately had no choice but to check out and move to the Moxy hotel just behind this property.
