Under new absentee management. Nightmare check-in. Beautiful property.
The host refused my request for property info 7-days before check-in, saying everything would be emailed 24-hours before check-in. By the morning of check-in, I had received no information, not even the property address. Beginning at 8 a.m., I attempted to reach the host by every possible communication (message through Expedia, phone call, voice mail, messaging on WhatsApp). About noon, I received an automated email with the lock codes, but still NO ADDRESS. There is no address on the hotel's website. The hotel location did not show on my travel app, but Waze made a guess at the location, and we finally found the hotel at 3 p.m., after driving blindly around for hours. Later that afternoon, I received an automated email regarding pre-check-in procedures. There were 3 attachments to the email, and one of the attachments had the property address. The next morning, 24-hours after I had made multiple requests to the host for the address, and 17-hours after check-in time, the host sent me the address. When I messaged back that the delay in responding was "unacceptable" the host was defensive and argued they had done everything right. The next day (the final morning of our stay) the host sincerely apologized for their mistake.
This is a gorgeous property, meticulously maintained, located right on the beach with fantastic views. Under new management located offsite and painfully slow to respond.