Poor room conditions and staff were not trained for a 5-star hotel. The hotel refused to accommodate a date change while the hotel was almost empty !
Staff were not properly trained to treat customers professionally, and many struggled to speak basic English.
Gym was in bad condition. Broken equipments, damaged floors and leaking roofs
The experience was like a 3.5-star hotel.
We booked 3 rooms for 4 guests. Hotel seemed more to be of a borderline 4 star, definitely not 5 stars. Wallpaper was tearing off in one of the rooms. In the other room, the bedsheet had blood stains on it. Additionally, there was an unbearable smell in the room, and the A/C was broken. It was also hard to sleep as the room was not very sound proof. We could hear cars and motorcycles from the rooms. We checked in around 9pm and had to wait until 4am before they were willing to give us a new room. Definitely will not be going back!
We have stayed at the Po hotel a few times before. Its location is excellent and all the staff are lovely. Itās the same problems as last time: itās just a bit run down these days. The shower head wall holder was broken, the shower head itself squirted most of the water out the side, and the towels were still pretty old and threadbare.
Some new towels and some minor renovation (new shower heads which cost pennies) would transform the hotel back to its former glory. If the management do read this review, please do try and get this little things fixed.
The last issue is that the fire detectors flash a bright green light every few seconds. Fine in the daytime to check they are working but at night itās like a strobe light right in your face. I am sure these donāt need to be like this.
A couple of small issues that actually mean the stay is disappointing. Hopefully these will be rectified before we come back again next year. šš
The Po hotel is great, in an amazing location above the mall. The staff are lovely and the hotel itself is really nice. Beds are so, so comfy.
But ā¦.
The towels are old and threadbare, and the AC doesnāt get the room cold. I turned it to 16C and full fan, but the room was still like a furnace. The corridors and public areas were lovely and cool, but rooms were so hot.
This could be an amazing hotel, just needs these two minor things fixed