We had paid for a suite, and when we arrived were given a regular room, we were told by the hotel that they had no suites available however they did not lower the price to the price of a regular room, they kept the charge or the suite. We were told because we booked through hotels.com they didn’t guarantee our reservation of choice of room, when I spoke to Hotels.com, they stated this wasn’t true. The whole first floor was under construction, you couldn’t walk through the hotel to get breakfast, you had to walk outside and walk around. Then the key cards kept being deactivated and continuously had to ask the front desk for help. Another hotel guest injured himself a left a trail of blood and when we notified the front desk, they did nothing. We found out the next day that nothing was still done because the front desk ask the housekeeping to clean the blood when they were serving us breakfast. On our reservation booking it asked us if we wanted to pay to eat breakfast, we selected yes and then they still wanted to charge additional when we showed up for breakfast. The staff that was servicing us for breakfast was having to jump over the counter to help the front desk with translations for calls they were receiving. We asked about whether the laundry facilities were available so we could wash a load of clothes, on the phone we were told it was open, when we asked the front desk where it was located, they said it wasn’t available due to the construction.