2/10 Poor
Dec 30, 2022
Worst experience in Marrakech
It was the worst experience ever after booking i have tried to call them many times to confirm the location and ask them to assist with my luggage many times however there was no response. And once arrived the Riad was actually in a bad condition and not ready for guests at all. To my surprise and after 25 mins of walking to find the Riad the lady there said that sorry the bed is broken and we can't have you here. They have moved us somewhere else! Which was an average and not to my standards however better than sleeping on the road!. Not sure how they have opened the place on Hotels.com and how they accepted the reservation. This has impacted my trust with Hotels.com and I am more upset from them rather than the Riad itself!
Rana
Rana, 1-night trip



















