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Master Gramado Hotel

3.5 star property
Family-friendly hotel with 2 outdoor pools, near Gramado Covered Street

Choose dates to view prices

In the heart of Planalto, Master Gramado Hotel offers a warm welcome with a breakfast buffet, rooftop terrace and swim-up bar. Families can enjoy 2 outdoor pools and playground while staying connected with in-room WiFi. Previous guests loved the multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Rooftop terrace
  • Free children's club
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • Swim-up bar
  • Room service
  • Conference center

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is $71
$74 total
includes taxes & fees
May 31 - Jun 1

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, blackout drapes

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room (Superior)

Family Room (Superior) | Minibar, in-room safe, desk, blackout drapes

Family Room (Superior)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room Superior

Minibar, in-room safe, desk, blackout drapes

Triple Room Superior

  • 20 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 20 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Apartment Deluxe

Minibar, in-room safe, desk, blackout drapes

Apartment Deluxe

  • 20 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Family Room (Especial)

Family Room (Especial) | Minibar, in-room safe, desk, blackout drapes

Family Room (Especial)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Premier Room

Premier Room | Living area | 50-inch LCD TV with cable channels, TV

Premier Room

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room

Minibar, in-room safe, desk, blackout drapes

Junior Room

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Triple Room

Superior Triple Room | Minibar, in-room safe, desk, blackout drapes

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Accessible

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds, Accessible

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite Master with View

Minibar, in-room safe, desk, blackout drapes

Suite Master with View

  • 74 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 25 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Triple Room Superior

Minibar, in-room safe, desk, blackout drapes

Triple Room Superior

  • 25 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Apartment Classic

Minibar, in-room safe, desk, blackout drapes

Apartment Classic

  • 25 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout drapes

Superior Double Room

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056

What's nearby

  • Joaquina Rita Bier Lake - 4 min walk - 0.4 km
  • Mini Mundo - 6 min walk - 0.6 km
  • Rua Torta - 7 min walk - 0.7 km
  • Gramado Central Avenue - 9 min walk - 0.8 km
  • Gramado Covered Street - 13 min walk - 1.1 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 87 min drive
  • Salgado Filho Intl. Airport (POA) - 113 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬7 min walk
  • ‪Maison de la Fondue - ‬10 min walk
  • ‪Il Piacere - ‬6 min walk
  • ‪Hector Pizzaria Tematica - ‬5 min walk
  • ‪Pizzaria Temática Porto Pirata - ‬9 min walk

About this property

Master Gramado Hotel

  • Placing you just a 5-minute drive from Gramado Covered Street, Master Gramado Hotel features a rooftop terrace and a free kids' club. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this Colonial hotel include a fitness center, a seasonal outdoor pool, and a children's pool.

At a glance

DONE

Hotel size

    • 234 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 10 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (BRL 35 per day)
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • Business center
  • Meeting room
  • Conference center (2207 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Reception hall
  • Colonial architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Front entrance ramp

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Children & extra beds

  • Rollaway beds are available for BRL 110 per night
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 66 per pet, per day

Parking

  • Self parking costs BRL 35 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Frequently asked questions

Is there a pool at Master Gramado Hotel?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Master Gramado Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of BRL 66 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Master Gramado Hotel?

Yes. Self parking costs BRL 35 per day. Parking spots may be limited.

What are the check-in and check-out times at Master Gramado Hotel?

Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is noon.

What is there to do at Master Gramado Hotel and nearby?

Master Gramado Hotel has 2 outdoor pools and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Master Gramado Hotel?

Yes, there's an onsite restaurant.

What's the area around Master Gramado Hotel like?

Master Gramado Hotel is a short 15-minute walk from Gramado Covered Street and 9 minutes' walk from Rua Torta.

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Reviews

Master Gramado Hotel Reviews

8.6

Excellent

8.6

Cleanliness

9.2

Location

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, varied, and good with many guests praising its quality and selection. (33 reviews)
  • The hotel features a complete and excellent gym for physical activities. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

A good cost x benefit
Samuel, 2-night trip
Verified

10/10 Exceptional

Top
Poliana, 2-night trip
Verified

6/10 Good

It was Just ok
Samuel, 2-night trip
Verified

6/10 Good

Estava num Congresso e o check in foi tumultuado, com atraso para os eventos, porque foram intransigentes dizendo que as 14:00 era o check in mas o Congresso começava às 13:00. Todos fizeram check in no mesmo horário, tumultuando tudo. Um absurdo a falta de aquecimento no quarto e no auditório. Passei um frio muito desagradável. Hotel antigo demais para o alto valor das tarifas. Com café da manhã limitado.
Renata, 3-night trip
Verified

10/10 Exceptional

Quarto limpo, equipe otima e gentil, cafe da manha muito bom!!
GISLAINE, 3-night trip
Verified

10/10 Exceptional

A estadia foi maravilhosa desde ao check in ao check out. O café da manhã era delicioso e os funcionários educados e gentis
IRANILSON, 5-night trip
Verified

6/10 Good

O Hotel tem uma ótima estrutura. Porém, alguns detalhes precisam ser observados. O aquecimento do quarto não estava funcionando adequadamente e as duas primeiras noites foram terríveis porque o quarto estava muito frio, devido ao aquecedor desligar no meio da noite. Conseguir cobertores extras foi uma dificuldade e o colchão do quarto 317 precisa ser trocado. Em resumo: 5 diárias, das quais duas delas foram uma experiência terrível.
Weslley, 5-night trip
Verified

6/10 Good

Estivemos no hotel pela segunda vez após cerca de dois anos e meio. Na nossa primeira experiência tivemos uma impressão melhor, inclusive recomendamos a hospedagem para amigos que viajaram conosco desta vez. Percebemos, porém, alguns pontos que nos passaram a sensação de que a estrutura e a manutenção poderiam estar mais cuidadas. Nos corredores dos quartos havia cheiro de comida em alguns momentos, e no espaço kids sentimos um odor forte de mofo/chulé. Além disso, o brinquedão aparentava precisar de uma higienização mais frequente, pois nosso filho saiu com a roupa e o cabelo bastante sujos de poeira. Também sentimos falta da interação do mascote Topete no espaço kids. Fomos informados de que isso não aconteceu porque o elevador estava estragado e havia receio de utilizarem as escadas. Entendemos a preocupação com a segurança, mas foi uma situação que acabou decepcionando as crianças. No quarto, ao movermos uma mesa de cabeceira para acomodar nossos pertences, encontramos bastante sujeira atrás do móvel, o que nos passou a impressão de que a limpeza poderia ser mais detalhada. O ar-condicionado também era antigo e bastante barulhento, então preferimos dormir sem utilizá-lo. Como pontos positivos, destacamos o café da manhã que é bem gostoso e o ótimo e rápido atendimento da recepção. Ainda assim, desta vez a experiência não correspondeu às expectativas que tínhamos da nossa primeira estadia.
Silvia, 1-night trip
Verified

10/10 Exceptional

Tudo maravilhoso, ambiente, os funcionários, a localização.
Luiz, 1-night trip
Verified

8/10 Very good

Quarto limpo. Corredor com um pouco de cheiro de umidade. Espaço Kids excelente. Café da manhã bom.
Juliana, 2-night trip
Verified

10/10 Exceptional

Café da manhã excelente.
Leonardo, 1-night trip
Verified

10/10 Exceptional

O café da manhã é muito bom, muito diverso, para todos os gostos, inclusive para intolerantes a lactose e a glúten!
Ítalo M P, 2-night trip
Verified

6/10 Good

Para família
Carlos, 4-night trip
Verified

8/10 Very good

Precisa de umas melhorias no demais até deu muito bem
Junior, 4-night trip
Verified

10/10 Exceptional

O café da manhã é sensacional e o espaço kids maravilhoso, hotel muito completo.
Sabrina, 2-night trip
Verified

8/10 Very good

O hotel é incrível, funcionários simpáticos, limpeza impecável e café da manhã excelente. O único ponto negativo é que o estacionamento é pago (R$35,00 a diária)
Ana Lucia, 2-night trip
Verified

6/10 Good

Como era uma diária só… Me Colocaram em quarto triplo .. Não aprovei
Alexandra, 1-night trip
Verified

10/10 Exceptional

Excelente estadia, área kids impecável
Guilherme, 2-night trip
Verified

4/10 Fair

Realmente, não foi uma boa experiência. Eu já havia me hospedado neste hotel, em outra oportunidade, e esteve ok!, contudo, agora, foi péssimo. O quarto cheirava a mofo. O café da manhã era uma selva e os alimentos faltavam por longos períodos. Para finalizar com chave de ouro, pedimos um vinho no bar, não tinha o escolhido, o garçom ofertou outro, dentro do preço que esperávamos pagar, ao final, no check-out, surpresa, não conferimos o preço no cardápio, fomos na conversa do garçom, basicamente o dobro do preço. E, quando se fala em dobro do preço em se tratando de vinho é um valor considerável. Enfim, infelizmente, essa experiência foi péssima.
Gilberto, 3-night trip
Verified

4/10 Fair

Infelizmente percebi uma queda na qualidade do hotel em relação à minha última estadia. O atendimento e a conservação dos ambientes deixaram a desejar desta vez. Espero que o padrão volte a melhorar, pois sempre considerei o hotel uma boa opção.
Cintia, 1-night trip
Verified

10/10 Exceptional

Foi perfeita. Excelente café da manhã, quarto com cama maravilhosa, vista especial do Vale e academia ampla para as atividades físicas.
Alexandre, 4-night trip
Verified

2/10 Poor

Hotel MUITO VELHO, fede muito a mofo os corredores, cortinas dos quartos fedem muito tb! Ar condicionado nem as paletas para direcionar o vento tem, banheiro muito velho, colchão péssimo, travesseiro pior ainda! N fiquem lá pq é péssimo. Tem um café da manhã bom e atendentes atenciosos mas não tem como Se hospedar lá, principalmente pessoas alérgicas como meu marido e minha filha. Cheiro muito forte mesmo e o mínimo q devia fazer era cancelar nossas diárias pq precisei, por saúde, trocar de hotel! Academia toda velha tb, um corte ali é tétano na certa. Precisa fechar e fazer uma reforma URGENTE
Maria f m, 4-night trip
Verified

8/10 Very good

Quarto está parecendo muito velho , área do chuveiro suja
Luciano, 2-night trip
Verified

8/10 Very good

Ótima localização e café da manhã, espaço de recreação muito bom, mas o hotel como um todo carece de manutenção
Cesar Augusto, 1-night trip
Verified

2/10 Poor

Estadia decepcionante. Ficamos 1h30 esperando na fila pelo check-in. Totalmente arcaico o formato e o processo, mesmo com a boa vontade da equipe. Café da manhã não condiz com o valor do hotel. Muitas frituras e bolos prontos. Espaço kids com boa estrutura, mas o som era colocado num volume tão elevado que atordoava as crianças. Hotel muito mal gerido e ultrapassado. Não vale o valor da diária. Insatisfação!
Marcus Vinícius, 1-night trip