Awful experience. For a hotel of this quality and price, I expected a completely different experience.
When I arrived at the hotel and tried to check in at 3 instead of 4pm, I was turned away and told I would get a text. I waited until 4pm with no updates, at which point I went back to the counter and they gave me a room instantly.
I was told my luggage would be sent up to the room, but it wasn't, I had to go back to the front desk and take it up myself because I could not wait any longer.
After checking in, the room looked very old, the bathroom fittings had paint chipping off, the room phone did not work which is why I had to head back to the front desk for every request.
The next morning, I noticed there was a red stain on the carpet in my room. The soap dispensers looked old and seemed dirty as well.
I tried to go to the beach and the hotel did not have any sunscreen, not even the gift shop.
The hotel charged me extra for resort fees and even charged me 60$ per night for valet even though I was staying at the hotel. Worst of all, the next day when I attempted to check out of the hotel, the valet took ONE HOUR to retrieve my car. It was a busy day BUT I saw multiple employees just wandering around and paying extra attention to the more expensive cars that came in. At one point I noticed 4 valets just hovering around one Ferrari. At some point they claimed they couldn't find my car and then the same employee just wandering around came up in my car. Ridiculous