I hate leaving negative reviews, but I feel like this one is warranted. Unfortunately, my stay at the Quality Inn in Edgefield was extremely disappointing. The property felt old, dirty, and badly in need of updates. The towels were worn out and didn’t look clean, which was concerning from the start.
As the night went on, I noticed roaches in the room, and I also became concerned about possible bedbugs based on what I experienced and saw jump off my arm. I tried to power through the stay, but eventually decided I couldn’t remain there because I didn’t feel comfortable or confident in the cleanliness of the room.
The one positive was the customer service. After explaining my concerns, the staff refunded my stay, and I appreciate them handling the situation professionally. I hope the property addresses these cleanliness and maintenance issues because, in its current condition, I wouldn’t feel comfortable staying there again.