Dear Apache Casino Hotel Management,
I am writing to formally express my deep disappointment regarding my recent stay at your hotel, which began on Monday, June 15th. I had booked a two-night stay, with check-in scheduled for 4:00 PM. However, upon arrival, I was informed that the rooms were not ready due to a backlog from the Father’s Day weekend. My party and I were forced to wait over two hours before being contacted with confirmation that our room was finally available.
This delay was only the beginning of an extremely upsetting experience. That night, I woke up covered in insect bites—upon closer inspection, it became horrifyingly clear that they were bed bug bites. I have documented photos of the bites as well as the condition of the room. I reported this immediately and spoke with staff members named Cici and Amada. Unfortunately, the young woman who assisted us at check-in the first night was dismissive and quite rude, which only added to our frustration.
On the second day, I was away from the hotel for business. When I returned at approximately 6:00 PM, I was shocked to find that housekeeping had not cleaned the room at all—no fresh towels, no trash removed, no bed made. This is entirely unacceptable for a hotel of your standing.
Throughout my stay, I spent an inordinate amount of time waiting in line to speak with front desk staff, and not once was there a manager available on-site to address or resolve these serious issues. This lack of professionalism a