When we arrived, the concierge was Nancy, who was very helpful throughout our entire stay. Our room was clean and was cleaned every day. We got a small box of chocolates and a handwritten note in our room upon arrival which was a nice touch.
The spa was under renovations when we were there. Not a deal breaker, as they did have alternate arrangements with another spa. Breakfast was included and was very good. We also had dinner in their restaurant, the service and food were good. Common areas were very cozy and relaxing. The veranda was nice with a fire pit going every night. We stayed from Monday to Friday, and noticed that the town of Jackson is pretty much closed from Monday to Wednesday. However, there are other venues close to the hotel, North Conway is just a short drive and has many venues such as department and grocery stores, restaurants, and tourist activities.