We stayed at Reef & Beach Resort and had a mixed experience, with both positive highlights and some significant drawbacks.
Upon arrival, we were assigned a ground-floor room located next to a building under renovation. This resulted in constant noise, construction dust, and workers moving back and forth outside the room throughout the day and evening. It was simply not acceptable as a place to stay, so we requested a room change. Unfortunately, this was not offered unless we agreed to pay for an upgrade. We chose to do so and were moved to a room with a private pool on the opposite side of the resort.
While the upgraded room was quieter, it came with its own issue. The pool area was surrounded by flowering plants with heavy pollen, which discolored the water and even turned our swimwear yellow.
Room cleaning was acceptable, but hygiene standards in the restaurants—and especially the bar—were concerning. After three days at the resort, both of us suffered from what appeared to be traveler’s stomach, which we believe may be linked to the cleanliness levels.
The staff were generally friendly, but interactions felt somewhat impersonal, and it was difficult to build any real connection. Security at the resort was handled by Maasai guards, which in itself was reassuring, but they were also actively trying to sell excursions and other services. This created an uncomfortable mix of roles that did not feel appropriate.
On the positive side, the location of the resort is truly idyllic.