The check-in Evening staff was rude with an attitude. I was lied too over and over again. I paid for 4 rooms, only received keys for 3 rooms. I was told that my party will be together, not true, we were in different buildings, floors with no ocean views as promised. I had to make 4 trips to the front desk on day one to try to clear up the problems. After the 5th visit to the front desk, I ask to speak with a manager or someone in charged. The manager was no help, he supported the RUDE/ATTUTIDE STAFF. My guest had to sleep together in a double bed, after I ask and paid for 2 double beds. We were told that someone would bring a roll out bed, never received. I paid for Ocean View but received flowers, and bushes instead. My luggage was lost, which I had to find on my own. This was my 3rd visit, and I will never bring and/or tell FAMILY, FRIENDS OR ASSOCIATE TO VISIT THIS RESORT.