Decor a bit funeral, dated (90s? 80s? sooo brown) and dark (couldn't see a thing in the bathroom mirrors, not enough lights in the bedroom), for a house which must have been charming before renovation. The garden and the terrace retain what I presume was the original loveliness, and are appealing and pleasant enough to justify a return to the hotel.
Flood lights at night in the garden, so couldn't crack open the window on that side.
Spa not that great. Didn't get a facial, but massage was inept.
Breakfast staff was helpful. Breakfast quality was equivalent to that of a Best Western, although that might be unfair to BW, where baguettes and croissants are usually fresh, versus stale baguettes and croissants at the Lodges.
One of the two concierges was helpful, the other one was consistently grumpy and unpleasant.
Dishes from the snacking menu were excellent.
In summary, seems to be coasting and needs to work harder to deserve the stars and the room price.