Serenity Spa dispone de 1 sala de tratamientos. Los servicios incluyen masajes de tejido profundo, masajes con piedras calientes, masajes suecos y tratamientos faciales. El spa ofrece varios tratamientos, entre otros, aromaterapia. El spa abre todos los dĆas.
Restaurante
Black Swan Restaurant: restaurante en la propiedad.
Cargos y polĆticas
Cargos obligatorios
En el momento del check-in o check-out en la propiedad, deberĆ”s pagar los siguientes cargos, que podrĆan incluir los impuestos aplicables:
Cargo del destino: ZAR 180 por hospedaje, por estadĆa.
El servicio de guarderĆa tiene un costo adicional.
PolĆtica
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrĆan no ser adecuados para niƱos; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
The property was exceptional. It would be nice for the cleaning staff to provide services daily. The reception and dining staff were wonderful and made sure we are properly fed.
Upon arrival, the staff at reception were unfriendly, unproffesional(shouting over a line of guests to a passing staff member for his attention). Then checking in, the unit's bathroom walls werent cleaned in month with old blood stains behind the toilets, feses smeared in the tiles dust on all the door frames, carpets are in a disgusting condition and the sofas have not been cleaned probably in years. These properties are in desperate need for a renovation, and their housekeeping Manager should be fired for allowing units to be left deteriorated to such a level!
Great food & service. Our room was damaged by a rain storm so we were upgraded to the main farm house. The farm house is huge, but terribly dated, furniture old and tired, one tv slightly bigger than a microwave oven... While the mere size certainly was considered an upgrade, I would rather stay somewhere else.
Dunkeld is beautiful and so relaxing. They have a lot of activities and their restaurant's food is absolutely amazing! The room was beautiful and the bed is very comfortable. I would just not recommend the quad bike ride...that was really a waist of money.
I actually expected more when it came to the restaurant and the service for this price.
I expected a restaurant with more elaborated menue and meals and i expected a better service from the staff. It took to long to order and to get any attention from the staf and especially in the morning at the breakfast buffet where you constantly had to point out missing playes and food/drink items missing.
But the whole Estate is absolutely lovely and we will return when the weather is better as we did not get ro do the horse riding due to bad weather. But we will only return when we find a better prices.
Unfortunately, the room's TV remote and satellite decoders were not in the room upon arrival and the room's fireplace (Morso) was broken. Required no less than 3 phone calls and a visit to reception to get TV to work. Unfortunately they couldn't fix the fireplace, room was freezing and there were no alternative sources to heat the room (no heaters / AC's etc).
Furthermore, massive hole in the carpet.
Just a quick note - there's a further R180 conservation levy to pay when you arrive which is not disclosed via Hotels.com
So much potential as the setting is amazing - but maybe we were just unlucky,
The estate is beautiful. The restaurant serves very good food at good prices. But one of room stank of smoke and had no heating (it was 4C outside in the evening) and staff would not do anything until I very firmly asked for another room.
In the morning running around the estate I got to see zebras, springboks and water bucks. So very happy stay in the end.
The place is beautiful, no doubt, and if you want a quiet get away then this is for you.
I did find the roads and lighting around the estate to be rundown somewhat, and that I feel is not good.
Everything else is truly beautiful.
Most unprofessional Estate. I made a booking on Monday for a Friday, Saturday and Sunday but the very same Monday when the booking was made I found out that my aunt passed away. I immediately informed Hotels.com about my cancellation requests and they immediately informed Dunkeld Country Estate and requested a refund. Dunkeld Country Estate did not look at the situation from my humility and sympathetic point of view, they just referred us to their Terms and Conditions. So in my time of bereavement, I was then felt fighting Dunkeld Country Estate for a refund, as this situation was beyond my control. This company is very unprofessional and puts profit above all things but I will continue to fight this fight