I chose the option on hotels.com to pay the extra £10 to pay on arrival incase I needed to cancel. Twenty seconds later the money was out of my account. Hotels.com said this was non refundable and were not understanding the option I chose which said put in your card details but dont worry this wont come out until you arrive. Hotels.com said its ok its pending, I explained it would not be pending for 12 days, they have taken it out. They said they would phone the hotel, two days later I got an email saying sorry its non refundable. We had to go but I was worried because I was taking my elderly mother and young son. On the day I kept getting emails saying to complete check in online and verify my card details. I did not trust this so did not do it. When we got there we were checked in no bother without needing to fill in forms online or verify my card details.
The hote was dirty, the banister was thick with dirt. The room was basic with large worn areas of carpet, the drawers fell off, the curtains were hanging off the curtain rails. The tv kept losing signal, I had to swap the aerial as one was just lying around. The shower was dirty and there was an empty can left sitting on top of the wardrobe by previous guests. There is a kettle but the receptionist said they have stopped doing tea bags altogether. So there is a kettle in the room but no milk or tea bags. No bar or lounge area like advertised on line. The hotel goes under three different names. The beds were comfy.