We’ve stayed at many five-star resorts, and this one fell just a little short of expectations. The location is excellent, but a few areas could be improved. The gym doesn’t quite match the standard of the property, breakfast can feel overwhelming on busy mornings with not enough staff, and the rooms are on the darker side with only showers, small closets, and no iron/ironing board unless requested.
On the positive side, the kids club was fantastic staff were warm, attentive, and really cared about creating a great experience. We also appreciated the thoughtful welcome card, snacks, and wine as part of the Expedia VIP perks. However, there was no room upgrade offered.
Overall, the location is absolutely amazing, with everything within walking distance, and there are definitely some standout touches. With a few adjustments, this resort could truly deliver on its five-star promise.