My recent stay at a purported 4-star hotel was nothing short of disappointing. I had booked a room measuring 22 sq. meters with a king-size bed, only to be assigned a significantly smaller room with a troublesome column obstructing the space. To make matters worse, the king-size bed advertised turned out to be a queen-sized one, and the hotel's explanation that this was a "mistake". Despite acknowledging their "mistake" the hotel agreed only to change the room, maintaining the queen-sized bed.
Both rooms I occupied were dimly lit and fell short on cleanliness, with noticeable cobwebs in various corners. The second room presented additional issues, as it suffered from inadequate drainage in the shower, causing water to pool and making access to the toilet a soggy ordeal. The ill-fitting glass door separating the shower from the toilet exacerbated the problem, resulting in more water spilling into the toilet area. Towels provided were showing signs of wear, and bathroom storage space was lacking.
Breakfast was another letdown, missing pastries and charging extra for fresh juice.
In summary, this hotel failed to live up to its 4-star billing. I strongly advise considering alternative accommodations if possible. The experience was marred by false advertising, cramped and poorly maintained rooms, substandard cleanliness, and a lackluster breakfast. It was a far cry from the expected comforts of a 4-star hotel.